Shipping

we offer free shipping for any orders over $75 to anywhere in the USA

international orders outside USA: each country applies its own rate for taxes and duties, and customers are responsible for paying these fees when orders arrive in the destination country. Once an order is shipped and with the carrier , possible delivery delays are beyond our control.

Returns

you have the right to return your general superlamp (non-launch related) product within 14 days from the day you receive it, however, you must let us know before the return period has expired by submitting a request to us at superlamp.studio/contact. a valid reference to the original invoice or receipt must be provided.

products shall be sent back within 14 days from the day you received your items. you are responsible for the cost of return shipping.

the product must be returned in the same condition as when it was received. any returned product must be in its original container with all labels, protective stickers and packed with care. We reserve the right to impose a processing fee or refuse to accept a return which fails to comply with the foregoing instructions.

any refund will be made to the source of original purchase. superlamp will not be held responsible in case of lost package in return.

customer service & other questions

if you don’t find the answer you’re looking for,
send me a note: matt (at) superlamp. studio